Terms & Conditions

Formation of agreement

  • An agreement governing your use of the Shop on koja website, all stages of the process and our sale of goods when we receive confirmation of your order is made on the basis of these terms and conditions (this agreement between us is referred to in these terms and conditions as the "Agreement").

    1.2 Buyers must be over the age of 18 years old and have full legal capacity.

    1.3 Amendment to Terms: Shoponkoja reserves the right to modify this Agreement. The terms and conditions in force at the time an order is confirmed will govern any order. We will keep a record of terms and conditions and dates of any changes made.

    1.4 Dispatch Dates: Shoponkoja is a specialist online retailer that offers end-of-line products, including, clothes and shoes to customers. All sales are limited in terms of time and stock and all orders are subject to availability. Due to the nature of our business, we may not have the items in stock. Instead, we would have reserved the items with the artisans we work with for the duration of the sale and only ordered it from the artisan at the end of the sale and therefore we may have to wait to receive items from the artsians. Consequently, whilst we endeavour to dispatch items within the indicated dates, orders may sometimes take longer, and we will advise Buyers of the status where applicable.

    1.5 Payment: Payment will be deducted from the Buyer’s debit/credit card within four (4) working days of an order being accepted by shoponkoja.  


Before starting to navigate through the Shoponkoja website, potential Buyers must complete the online registration form to become a registered member of the site. They will need to provide a valid email address, password, and their gender to complete registration. By registering with the website, you are accepting these terms and conditions for your membership.  

Placing an order

4.1 To place an order, you should select the required item and add it to checkout by clicking on the ‘Add to Basket’ button. You can review the selected item(s) at any time by clicking on the ‘View Basket’ link and then continue shopping by clicking on the ‘Continue Shopping’ link. Once you have completed your shopping, please click on the ‘Proceed to Checkout’ button.

4.2 Next, you will be asked to enter/confirm your personal details, billing, and delivery address before moving to "Summary of your order". In "Summary of your order", you will be able to check the information relating to the item(s) ordered, quantity, price and total. Please note that the delivery address cannot be edited in the "My account" section for any outstanding orders. This will however change your address for future orders. To update your delivery address for any outstanding orders, please contact Customer Service. We are unable to change your delivery address for any item/s which have already been shipped.

4.3 If you place multiple orders, the delivery charge will apply to each transaction as we are unable to combine orders together.

4.4 Orders are accepted at our sole discretion provided that the item(s) is(are) available.  
4.5 All orders are subject to acceptance and availability. If an item you have ordered is out of stock, we will endeavour to inform you as soon as we become aware of its unavailability. The order relating to the unavailable item will be cancelled and a full refund will be applied. Where the Buyer′s order is for multiple items, the rest of the order will remain valid (including all delivery charges) unless the Buyer notifies us. Where the Buyer′s order is for that single cancelled item, delivery charges will be refunded in full. Notification will be sent to the Buyer via an email to the address provided at registration, confirming that the Buyer’s refund has been processed. It will take a minimum of five (5) working days from receipt of such an email for the refunds to appear in the Buyer′s bank account.

4.6 All orders have to be placed through the website. Shoponkoja is unable to process any manual payments or orders (e.g. by phone, mail, fax etc). Shoponkoja is also unable to amend orders after they have been placed and confirmed through the website.

4.7 Cancellation Right: You have the right to cancel your order at any time before dispatch of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. However, if your order is showing as ‘Order being prepared" or "Order dispatched", we will be unable to cancel at this stage as the order is packaged and on its way to you. In cases like these, refusal of the delivery will be the option. You will be refunded the postage charge of your item(s) where the entire order is returned.
Should you need to cancel an order, please contact Shoponkoja Customer Service team by email or phone.

Pricing and payment

5.1 All items are priced in ****** and are exclusive of delivery charges, which will be indicated to you during the ordering process.

5.2 We reserve the right to modify our prices at any time but the items will be charged at the rate, which was current at the time the order was placed.

5.3 In the event of a pricing error, we reserve the right to cancel items and refund the payment back to the Buyer.

5.5 Once you have reviewed your order and provided your personal details, you will be invited to check out by clicking on ‘Proceed to Checkout’. Payments will be processed by credit card, debit through a secure payment service. For security reasons, Shoponkoja only stores the last 4 digits of saved payment cards. Payment will be deducted within four (4) working days of an order being accepted.

5.6 As an added security measure, you might be requested to send us, within 4 working days, a certified proof of ID (e.g. a certified copy of your passport or driving license) as well as proof of address for the past 3 months. In the event that payment cannot be made in accordance with section 5.5, the order will not be processed and will automatically be cancelled.

5.7 All refunds will be made to the card used in the original transaction. To comply with audit standards, the card or account details used for refunding a purchase cannot be amended.

5.8 Should a refund be rejected for any reason by either Shoponkoja’s bank or the Buyer’s bank, Shoponkoja’s Customer Service team will contact the Buyer to discuss alternative options to make the refund effective.

Acceptance of your order

6.1 Once the payment has been accepted, the contract is formed, and the order cannot be edited (except changing sizes within conditions stated in paragraph 4.5).

6.2 We will confirm receipt of your order to the email address you provided at the time of registration. It is recommended that you retain that email or print out confirmation of your order.

6.3 In the event that the Seller accepts an order from a Buyer and that for reasons beyond the control of the Seller they are unable to supply the goods ordered to the Buyer, then the Buyer agrees to accept the repayment of the amount paid to the Seller in full and final settlement of all and any claims it may have against the Seller for non-delivery.

Dispatch Dates

7.1 Estimates: We will endeavour to dispatch your goods within one (1) and twenty (20) working days of the Order Date. Dispatch dates are an estimate only. BrandAlley will not be held liable in any way for the late delivery of goods that are provided within 30 days of the Order Date or agreed by you to fall outside this period. This does not affect your statutory rights.
Should you order items from one or more sale, your order will automatically be split shipped once items become available within our warehouse.

Items available to us right away will be delivered to you within 3-5 days and when it will take longer, the delivery dates are made clear throughout your order journey.

Damaged or defective goods

8.1 Note the damage: We take care when shipping orders, but we recommend that on receipt, the recipient should carefully check their order for the conformity of the item(s) received. Any delivery problem with the order should be notified to shoponkoja’s Customer Service team, within eight (8) working days of receipt.

8.2 Refunds: Due to its supply process (see paragraph 2.4), Shoponkoja is unable to provide replacements for incorrect or defective goods or undertake repairs. Subject to a full investigation by us and with the courier, Shoponkoja will provide a full refund for a defective, incorrect or missing item (return postal charges will only be refunded where the item has been found to be wrongly described or defective).

8.3 Investigation: There is no specified period for how long such an investigation may take and this will vary according to the product and the supplier. We will do our best to give you an indication of the estimated investigation time at the start of the process.


9.1 The Buyer will only own the items once they have been successfully delivered and when Shoponkoja has received cleared payment for them in full. Until that time, Shoponkoja will retain ownership of the items.

9.2 Items supplied are not for re-sale.


10.1 If you have a valid claim in respect of any of the items, which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this Agreement, we shall refund to you the price of the items (or a proportionate part of the price) and the delivery charges (where the full order is affected).

10.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the website.

10.3 We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event

10.4 Shoponkoja’s aggregated liability to you in connection with this Agreement shall not include any losses or damage in circumstances where:
(i) the loss or damage was not caused by any breach on the part of Shoponkoja or
(ii) the loss or damage was not reasonably foreseeable as a consequence of a breach or negligence by Shoponkoja, or
(iii) the loss or damage is a business loss or the losses were caused in the course of business, including lost profits or business interruption.

10.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.

Matters outside our control

11.1 Shoponkoja shall not be liable to the Buyer or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control (the "Event").

11.2 We will contact the Buyer within a short time of the Event to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, the Buyer's order will be deemed to be cancelled and the Buyer will receive a full refund.


12.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

12.2 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

12.3 If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

Exceptional circumstances

13.1 In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to the Shoponkoja website immediately and without notice to you if you breach any of the Shoponkoja terms and conditions, you fail to make any payment when due, we suspect that you are about to engage in or have engaged in fraudulent or illegal activity on the website or, if requested to by us, failed to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the website. If required, you can be requested to send us a certified proof of ID (e.g., a certified copy of your passport or driving license) as well as proof of address for the past three (3) months. The order will only be dispatched after we have received and verified these documents. Shoponkoja is unable to reinstate any cancelled orders.

13.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents within 4 working days.

13.3 We reserve the right to define the circumstances in which this additional verification might be required.

Intellectual property

14.1 The copyright of the material contained on the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belong to us, our subsidiaries, or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

14.2 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

14.3 You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the website without written permission from Shoponkoja.

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