FREQUENTLY ASKED QUESTIONS
We certainly do! We’re experts in what we do. If you’re not sure of your size or the fit of an item you are looking for, we’re only too happy to help. You can contact our customer service team on WHATSAPP (+2349011119963) for any advice on sizing and fitting.
NO! We understand that each product can fit differently, and you might need to try a few sizes before finding the perfect fit. Hence why we advice you use our size charts and measure accurately as instructed. You need help, Kindly use our livechat / whatsapp platform on our website.
We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, and American Express) Stripe, Paystack and PayPal.
Normally we prefer to bring fresh styles every few months, which also helps with stock flow. Stock takes at least 1-6 weeks to be manufactured, and we need to order a certain amount of each item (see above!), so we cannot just easily whip up a size that is out of stock. If you see something you like, it’s best to grab it in your size while you can!
As our orders begin being processed within 15 minutes of being placed (in order to make sure orders are sent out asap) it’s sometimes difficult for us to pull an order from the system. Make sure you tell us as soon as you can if you’d like to cancel an order, and we’ll do our best to pull it from the warehouse.
Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order, you can call us on +2348068285320 between9:00am and 6pm GMT Monday to Friday.
Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For NIGERIA customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch.
For overseas orders, we can class a parcel as lost once 25 working days have passed since the date of dispatch.
If your order has not arrived within these times, please contact us so we can investigate with the Delivery company. Lost parcel investigations must be made within 30days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.
Once your order has shipped, orders usually take 1-5 working days to arrive. Lagos shipping is sent on a “next working day” service from the date of dispatch.
Overseas orders can take a little longer; the average time to the US, UK, Australia and Canada is about 5 working days, however packages can get stuck in customs and be subject to further delays, which we have no control over. You will receive tracking once your order has been dispatched – if there’s no movement after 20 working days for international delivery, please get in touch.
Depending on how busy our warehouse is (they are people, after all!), orders can take 1 to 2 working days for within Lagos orders and 2-4 working days to other states within Nigeria and up to 10 working days for other countries to be dispatched, occasionally they can have orders sent out same day. Should you need an order to arrive by a certain date, please let us know as soon as you can. During the sale our dispatch time can go up to 3-4 working days, regardless of whether you purchased a sale item or not.
Large companies have made free returns the norm, however this is still a huge cost for a small business to undertake. We’d rather not raise our prices to cover these costs, so unfortunately we don’t offer a free returns service or cover return shipping costs for returns and exchanges. We do send out exchanged items for free of charge.
We ship wherever our couriers can deliver, so the likelihood is: yes!